FAQs

Profresh is a wholesale supplier primarily for floral trade professionals and creative businesses. This includes florists, event and wedding coordinators, and other floral-related businesses. If you hold a current ABN, you’re welcome to apply for access to shop with us.
No, Profresh is strictly a wholesale supplier for florists and other companies.
ABN holders outside of the floral trade may apply for shopping access, but please note that our specialised services, including pre-ordering, hire services, delivery etc, are reserved for floral trade customers.
You can get in touch and we can point you in the right direction for some of Perth’s amazing florists and event stylists best suited to what you’re looking for!
Floral trade customers have access to pre-ordering, standing orders, exclusive bulk buy offers, delivery options, and seasonal updates and price lists..
If you hold an ABN, you can apply for an account via our website. Once your application is reviewed, you’ll receive an email with account details and any other relevant information.
Most account applications are processed within 7 business days. Once approved, you’ll receive further details on how to shop with us.
No, Profresh provides only wholesale flowers and supplies. We do not offer floral arrangement or design services.
Orders can be placed via our online ordering system or by contacting our team via our order form. We recommend submitting a detailed list that includes specific flower names, quantities, and colours.
While photos can be helpful as references, we require detailed written specifications (variety, quantity, colour, etc.) for order accuracy.
We encourage early ordering, especially for large or specific requests. Our team will do their best to meet your needs, and pre-ordering helps ensure product availability.
Yes, delivery is available for floral trade customers. Delivery options can be arranged at the time of order placement.
Orders should ideally be placed at least 10 business days in advance, especially during peak seasons. Early ordering is recommended to help us fulfil your requests.
If an item becomes unavailable, we’ll notify you and offer a suitable substitution or alternative that matches your order requirements as closely as possible.
Our showroom is open exclusively to approved account holders. Once your account is approved, you’re welcome to visit and shop in person.
We regularly update floral trade customers through newsletters, seasonal catalogues, and our online shipment calendar, where you can check incoming stock and availability.
No, all new accounts are on cash-on-delivery or fulfilment terms. Payment is required upon collection or before delivery. We do not extend credit terms to new account holders at this time.
We’ve made it as easy as possible to see what we can supply all year-round from a broad range of local and international suppliers. Be sure to check out our availability guide to see what’s expected to be available.
Yes! Our team of drivers can deliver orders anywhere within the Perth metro area for a flat fee of $25. Deliveries further afield are also available, but may incur additional fees.
Regional and interstate ‘pack-out’ orders are sent via a third party courier service, usually Toll or Logiwest, at the expense of the customer. All courier fees are estimated by the courier and we will forward invoices for shipping (typically 5-7 business) days after the order has been sent from our warehouse. All fresh, pack out orders will be sent from Tuesday to Thursday as we cannot guarantee overnight delivery on weekends. Alternatively you’re welcome to organise your own courier, please advise at time of order. All interstate and regional orders require a minimum of 48 hours notice.

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