FAQs
Accounts and Shopping at Profresh
Who can shop at Profresh?
Profresh is a wholesale supplier for floral trade professionals and creative businesses. This includes florists, event stylists, and others in the floral industry. If you hold a current ABN, you’re welcome to apply for access.
I have an ABN, but I am not a florist. Can I shop at Profresh?
Yes. All ABN holders can register to shop in-store. Just note that specialised services like pre-ordering, hire, and delivery are reserved for floral trade clients.
I'm not a florist or an ABN holder, but I need flowers for my event. How can I get flowers?
Get in touch! We’d be happy to help connect you with talented local florists and event stylists who shop with us.
Does Profresh offer arrangement or design services?
No, Profresh is a wholesaler only.
How do I apply for an account? How long does approval take?
Apply via our website using your ABN. Once reviewed, you’ll receive login details and shopping info. Most applications are processed within 5 business days.
Ordering
How and when should I order?
Orders can be placed using our online form. For best results, include specific flower names, colours, and quantities.
We recommend placing your orders at least 10 business days in advance, especially during peak seasons (Sept–May). The earlier, the better.
Can I change an order once it's been placed?
Yes, provided changes are made before the cut-off date listed in your order response. After that, options may be limited, so please place all orders carefully.
What happens after I place my order?
Our team will review and confirm your order within 2–3 business days. You’ll receive a sales order, mood board, and cut-off date for any amendments.
What if I need to cancel an order? Do you have a cancellation policy?
Cancellations may incur a fee if we’re unable to adjust orders with suppliers. Certain specialty items like garden roses or Japanese imports must be cancelled at least 14 days in advance. For more details, refer to the cancellation terms in your order confirmation, or read our Terms and Conditions.
We recommend including a similar cancellation policy in your client contracts to protect your business from unexpected costs.
What if something I ordered in unavailable? Can I get a substitute?
From time to time, certain products don’t arrive as expected. If your order is impacted, we’ll let you know and suggest suitable substitutions.
Substitutions are based on stock, season, and supplier updates. We may suggest swaps ahead of time or make changes at fulfilment if needed. You’ll be informed of any key changes in your confirmation.
Can I order from reference photos?
While photos can help, our sales team needs a clear, written list with varieties, colours, and quantities to place your order. We cannot reliably identify and order flowers from reference images.
I have a very large or specific order. Can you help?
Yes, of course! If your order is especially large or otherwise unusual, place your order as early as possible so that we can source and secure stock for you.
Stock and Seasonality
Where can I see everything you have in stock?
We are constantly receiving and selling stock, so the best place to see what’s here right now is our showroom! Our shipment calendar and seasonal guides can also help you anticipate available stock. All our account holders also receive weekly stock updates via our newsletter.
If you’re looking to get to know all our flowers, our online catalogues are the place to look.
How do I know what's in season?
Our seasonality charts are a great place to start. If you can’t see what you’re looking for, get in touch and we’ll be happy to help.
Delivery, Logistics, and Payments
Do you deliver?
Yes! We deliver across the Perth metro area for a flat $25 fee. Deliveries further out may incur additional charges.
NOTE: Due to rising fuel costs linked to the current global situation, a temporary $10 increase will apply to delivery fees from Tuesday 7 April, bringing the total delivery fee to $35.00. This is a temporary measure and will be removed once conditions stabilise.
What about regional or interstate deliveries?
No problem. We offer pack-out services via third-party couriers.
Place your order like any other, using our online form and selecting “Pack-out” as your delivery method. Fresh orders are dispatched Tuesday –Thursday. You’ll be invoiced first for your flowers, and a little later for your freight.
Need a last-minute pack-out? Give our specialist a call on 0404 458 759 between 8am and 12pm and we’ll work with you to find a solution.
You are welcome to arrange your own preferred courier.
How do I know when to pick up?
Your flowers will generally be ready for collection on your chosen order date.
Occasionally, shipment delays may push early-week orders back by a day—but if that happens, we’ll let you know in advance. Our team will always work with you to help minimise any disruption.
When and how do I pay?
Payment is required either at collection, or before delivery. We accept cash, and Visa and Mastercard. We can arrange payment over the phone if you require.
Please note card payments may incur a small fee.
Do you offer credit terms?
Not at this time. All new accounts operate on payment-at-fulfilment terms.