Place an Order

Placing a pre-order is the easiest way to secure the best selection of flowers and supplies for your upcoming events. For the smoothest experience, we recommend placing your order at least 10 business days in advance. The earlier you order, the better, as customers who place orders early receive priority on stock allocation.

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How Pre-Orders Work

Pre-orders give our team the lead time needed to secure the products you’re looking for. Simply complete our easy to use, online form and include important details like variety name, colour, and stem length and quantity. We’ll follow up within two business days to confirm your order and answer any questions.

Order fulfilment begins the week of your required date. Should any major supply issues arise, our team will contact you directly to discuss alternatives and solutions.

Don’t know where to start? We have a range of catalogues and seasonality guides available to make your planning process as easy as possible. Otherwise get in touch with our team directly via our contact form and we’ll be happy to guide you through the process.

Regional, Interstate, and Last Minute Orders

Regional Orders

We understand the unique challenges of businesses located outside of the Perth region, which is why we have a dedicated specialist available to assist organising regional orders and to be your eyes on the market floor.

Like above, simply place your order via our online order form and select ‘pack-out’ as your preferred method of delivery. For regional clients, pack-out orders are handled similarly to in-store pickups and are shipped via a third-party courier.

Fulfilment begins the week of your required date. Our dedicated account specialist will liaise with you via phone, organising substitutions and additions on your behalf and provide videos and images of your order before payment – meaning you have control over what you receive.

Haven’t pre-ordered but need a pack-out? Contact our specialist directly on 0404 458 759 Monday – Thursday between 8am – 12pm.

Interstate Orders

Interstate orders to Adelaide are limited to select preserved and supply products, sent Monday through Friday via third-party courier. Unfortunately, we do not ship to other states in Australia at this stage.

Last Minute Orders
We understand that last-minute needs arise, so if you’re needing product for the current week , please contact our Showroom directly on 08 6113 8349 and one of our friendly team will be happy to help. Our Showroom is restocked daily with an array of fresh products, so be sure to check our Shipment Schedule to assist with any last-minute requirements.

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Place an Order

Method(Required)
DD slash MM slash YYYY
Roses
Variety
Stem Length
Qty (bunches/stems)
 
Flowers & Foliages
Variety
Colour
Qty (bunches)
 
Tropical (Anthuriums & Phalaenopsis)
Variety
Size
Qty (stems/box)
 
Supplies
Name
Size
Colour
Quantity
 
Drop files here or
Max. file size: 100 MB.

    Order FAQ

    To best ensure availability and timely processing, we recommend placing orders at least 10 business days in advance or earlier especially during peak seasons (Sept – Dec and Feb – May). Early ordering gives you priority access to stock and helps us better meet your specific needs. We understand this isn’t always possible, especially if you’ve received an order outside of this time frame, in this case we’ll work with you to meet your desired outcome as closely as possible.
    Our online order form is designed to help you itemise and provide specific details to order with us. We want to make sure ordering with Profresh is as smooth and efficient as possible, here’s a few helpful tips on how to submit a detailed order. For the best results, it’s important that orders include specific flower names, quantities, and colours. Clear itemisation helps us understand exactly what you’re looking for and allows us to fulfil your order accurately. As a reminder, it’s the business owner’s responsibility to research the items they’d like to order and to provide these details in full.
    While photos can be helpful for reference, we do require a detailed written description of your order to ensure accuracy. Please provide a list with variety names, colours, and quantities to accompany any images.
    During peak flower holidays, we’ll release specific order forms along with a catalogue that includes estimated pricing, product availability, and bulk order specials* on select products. We’ll also provide our initial order cut-off dates and guidance on ordering beyond these deadlines. To best meet your needs, we strongly encourage placing orders within the advised time frames. Orders received after the final cut-off may be directed to shop directly from our Showroom, as pre-order services may reach capacity. For events like Valentine’s Day and Mother’s Day, it’s especially important to place orders on time as we’re competing in a global market with high demand. *bulk order specials may not always be available
    Our team will review your order and get back to you within 2 business days (or up to 3 business days during peak periods) with any notes on product availability and substitution recommendations if needed. From there, our sales team will schedule your order and provide you with essential information, including a mood board, a copy of the sales order, and a final date for any order amendments. If we require further clarification, we’ll hold off on processing your order until we receive the necessary details to proceed smoothly.
    Yes, you will receive an automated order confirmation at the beginning of the week when your order is scheduled. This confirmation will include key details about what has been supplied, any substitutions made, items that are unavailable, and any products we’re still expecting to arrive (often local products are confirmed later in the week).
    There are several reasons an item may not have been supplied. It could be due to limited availability at the farm that week, the end of the season, or weather impacts affecting crop yields. In cases where high demand exceeds supply, farms may have limited stock available, and we allocate these items based on the order placement date—priority goes to those who ordered earliest. If an item cannot be fulfilled, we do our best to communicate alternative options where possible.
    Our team will provide any substitution recommendations at the time of order placement, based on product availability, shipment schedules, and seasonality. This helps us source the best possible options to meet your needs. In some cases, we may ask for your approval on substitutions before proceeding with your order. Substitutions may also be made at the time of fulfilment, depending on our incoming stock and supplier availability. These substitutions could range from a simple stem length adjustment to a similar product swap, e.g, swap a white rose for another, similar white rose. You’ll receive an order confirmation at the start of your scheduled week with itemised details, including any substitutions and relevant notes from our suppliers. If there are significant shortfalls in your order, a member of our sales team will reach out on Monday at the start of your order week to discuss substitute options from our available stock. You’re also welcome to make additional selections from our showroom when you collect your order.
    General Cancellations Cancellations may incur a fee of 75% of the sale price of the cancelled goods if it is no longer possible for Profresh to adjust orders with our suppliers. Please refer to the cancellation date noted in your initial order response email. If we can cancel products from our suppliers, this fee may be waived at Profresh’s discretion. Same-Day Cancellations Orders cancelled on the day of collection may be subject to a cancellation fee, at management’s discretion. No cancellation fee will be charged for items substituted on your behalf that do not meet your requirements. In most cases, you’re welcome to swap or make additions with items available in our Showroom to help meet your needs. Specialty Items Specialty items, such as tinted roses, David Austin rose varieties, and imports from Japan or Holland, must be cancelled at least 14 days prior to collection. Late cancellations for these items will incur a cancellation fee. Our cancellation policy covers the costs of goods, labour, and administrative time associated with processing your order. We recommend that you include our cancellation terms and conditions in your client contracts to protect your business from potential costs.
    We’re happy to accommodate order changes if they’re requested by the cut-off date provided in your initial order response email, subject to seasonality and availability. For any modifications, please reply within the same email thread with your requested changes. Changes made after the cut-off date may be limited by stock availability and order capacity.
    We offer both delivery and in-store pickup for your convenience. Delivery is available for floral trade customers in select areas and can be arranged at the time of order placement. If you choose pickup, your order will be ready at our showroom at the specified time and date.
    Payment for orders are required at the time of collection and before delivery. We accept Visa and Mastercard payments, cash and in most cases payments can be made over the phone prior to your delivery (card payments over the phone may incur a 1.75% surcharge fee) if opting to use SecurePay.
    While we do our best to ensure timely deliveries, occasional delays can happen due to factors outside our control, such as freight or supply chain issues. If your shipment is delayed, we’ll contact you directly to provide updates and work with you to find the best solution.

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